Privacy Policy

FIXPRO24, operated by CHEN&CO LLC, collects information needed to provide commercial refrigeration and HVAC service, manage customer accounts, protect equipment records, and communicate about requested service.

Information we collect

We may collect your name, business name, service address, email, telephone number, account identifiers, equipment details, service history, and information you submit in a service request.

How we use information

We use this information to authenticate accounts, dispatch and perform service, provide estimates and status updates, maintain equipment records, prevent fraud, meet legal obligations, and improve our services.

SMS privacy

Mobile information, SMS opt-in data, and SMS consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. We may provide limited information to service providers that help us deliver messages, operate our systems, or comply with law. Those providers may use it only to perform services for FIXPRO24.

Your choices

You may reply STOP to stop SMS messages or HELP for assistance. You may also call (832) 400-2233 to request access, correction, or deletion of eligible personal information.

Security and retention

We use reasonable administrative and technical safeguards and retain information only as long as needed for service, account security, recordkeeping, and legal requirements.

Contact

CHEN&CO LLC / FIXPRO24, Houston, Texas. Phone: (832) 400-2233.